Orange County Parks & Recreation is excited to launch a new online registration system from Amilia SmartRec. The new system will replace the current platform from CivicRec, and will provide many new benefits to our residents and users. User feedback was an important motivator in the decision to switch systems. Regularly, participants would express the desire for more convenient phone registration. Amilia SmartRec’s platform is built to be mobile-first, meaning it is very versatile and maintains full capability when used on a mobile device, like a smartphone or tablet. The intuitive registration process, which is similar to that of many online shops, will reduce clicks and improve ease of use for our patrons. Parks & Recreation Excited to Launch New Online Registration System By: Orange County Communications Department
To help users get a fresh start and ensure we have updated contact information, all participant households will need to create a new account in SmartRec before registering for Parks & Recreation programs. Existing accounts will not be transferred to the new system. The official launch will take place on June 29. No action is needed at this time, but please get ready to make the switch!
New System Launches June 29
We understand our residents may have questions during the transition. Current users should have received an email on June 9 with some additional information. For convenience, answers to some frequently asked questions are listed below. Learn more at www.orangecountyva.gov/smartrec.
So, what do I (the user) need to do?
Accounts from the current CivicRec platform will not transfer to the new system automatically. Be prepared to make a new account with Amilia SmartRec on June 29. Programs will be loaded onto the new system and available for registration in the coming weeks. Accounts with CivicRec (the current system) will be deleted at the end of the month.
What if I want my receipts and records from the old system?
If you wish to download any transaction receipts or other records from past programs, please do so before June 29. You can still access the current platform at www.orangecountyva.gov/ocpr.
What about existing programs, and/or shelter rentals, that I’ve already registered and paid for? Don’t worry if you’ve already registered and paid for an activity or shelter rental that takes place after the transition. You will receive a follow up message specific to your registration, but you will not lose your spot, and you will not be charged again.
7
OCI June 2026
Powered by FlippingBook