What to Expect When Calling 9 - 1 - 1
Adapted from an Orange County E - 911 Center Facebook Post
It is well known that one of the first actions to take in an emergency situation is to dial 9 - 1 - 1. Doing so connects the caller to an Emergency Communications Officer who will help coordinate assistance. However, since making that call is (thankfully) not a common occurrence for most residents, many do not know what to expect when the line is answered. To provide the most effective assistance in the quickest manner, our communications officers will ask several questions of the caller.
The intent is not to create additional stress for the caller in an already - urgent situation, but rather to make sure the situation is fully understood so the best help can be provided. Questions asked by our Emergency Communication Officers will generally fall into one of the following listed categories. Some sample questions are also provided to help clarity the kind of information our Communications Officers will seek. Location Details : Although Orange County is equipped with state - of - the - art communications equipment, it is still important to confirm an emergency ’ s exact location. Even if the address is known, responders may encounter potentially confusing or delay - causing obstacles like gates, multiple driveways, or multiple dwellings. Furthermore, an address doesn ’ t give the full story on larger properties like farms. By asking questions to clarify location details while responders are enroute, the Communications Officer can guide them for a quicker response.
• Which entrance leads to the location of the emergency?
Nature of the Emergency: To allocate the right emergency services (such as law enforcement, firefighters, medical, etc.) and equipment to the situation, Communications Officers will ask a variety of questions to build a clearer picture of the incident.
Tell me exactly what happened.
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Is anyone trapped or pinned?
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Safety Concerns: Protection of both the caller and our first responders is a top priority for Communications Officers. They may ask a series of questions to prepare responders heading to the scene. More information helps promote a better (and safer) outcome for all involved.
Are you in a safe location?
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Were any weapons involved?
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Specific Symptoms or Conditions: Depending on the situation, they may be able to provide instructions (such as CPR directions) which can help those experiencing the emergency until help arrives.
Are they breathing?
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• Have they taken any drugs or alcohol in the last 24 hours?
Other Background Information: Additional information may help Communications Officers prepare responders for ongoing threats or hazards.
• What electric company provides service to this location?
Page 5 | February 2025
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