2025LIBRARYCUSTOMERSURVEY
835 Survey Responses
Library is Welcoming
Facilities are appealing and functional
Strong Customer Service
94%
91%
82%
Rated their branch facility as very good or excellent
Found their branch to be welcoming
Rated Customer service as Very good or excellent
Fosters Connection
Enables Discovery
Library Materials are Valuable
Relevant Collections
94%
63% Found something new at the library
32% Connected with others at the library
85%
Stated Library Materials are Valuable to Them
Found what they were looking for at their branch
28
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